Security Services Representative (Part-Time)

 
 
Department: 
Security
Reports To: 
Security Manager
Employee Status: 
Part-time, Non-exempt
Primary Work Location: 
Contact: 
jobs@mcasd.org
Job Summary: 

The Security Services Representative (SSR) is designed to provide exceptional customer service to all members of the MCASD organization and enhance the museum visitor experience. The SSR is responsible for ensuring the safety and security of MCASD staff, visitors, the art collection, and the physical building. Support mission and vision of Museum throughout performance of duties. This position reports to the Security Manager. As needed, this position will also be given operational direction by the Security Supervisor on duty assigned to lead an event, the day’s activities, or other museum-related events when the manager is not scheduled, available, and/or present.

Essential Functions: 
  • Perform interior patrols of museum galleries.
  • Ensure museum visitors adhere to company policy to preserve the collection and prevent theft or damage.
  • Ensure that daily security patrols are performed properly.
  • Impart knowledge of museum exhibits, events, and of the surrounding area to patrons.
  • Respond to any emergency events (e.g. medical emergencies, natural disasters, etc.).
  • Additional duties may include exterior facility patrols and after-hours vehicle escort.
  • Ensure safe work environment through knowledge of and adherence to safety policies and procedures. 
  • Flexibility to work alternate, part time, or special event shifts, including weekends and/or after hours. 
  • Other duties as assigned.
Knowledge, Skills & Experience: 

Good verbal and written communication skills. Strong attention to detail. Excellent customer service skills with the ability to maintain a professional demeanor in a challenging, dynamic environment and work with all levels of employees and patrons.  Ability to perform crowd control and provide clear guidance and direction. Ability to work with minimal supervision. High school diploma or any equivalent education and experience. Some post high school related course work preferred. One year prior security-related work experience preferred. Prior museum and/or art related experience preferred. Bilingual preferred.

Physical Requirements:
Ability to see, listen, and hear for extended periods. Ability to speak as needed.  Ability to remain in a standing position or walk for extended periods. Ability to climb stairs, stoop, and kneel. Ability to lift, carry, push, or pull, exerting up to 10 pounds or a negligible amount occasionally or otherwise move objects, including the human body. 

Special Licensing:
Possess and maintain an active BSIS Security Guard Card.

Background Checks and Training:
Criminal background check. CPR/First Aid/AED Certification or ability to obtain through MCASD-provided training.

To Apply:
For candidacy consideration, please submit resume and personalized cover letter to jobs@mcasd.org. Please reference in the Subject line the following: 2018-20, Security Services Representative.