Thank you for your interest in employment with the Museum of Contemporary Art San Diego!

Unless otherwise specified, please e-mail or fax submittal requirements to jobs@mcasd.org or (858) 454-6985.

You MUST list the position requisition number in your Subject Heading. No phone calls please. Short-listed candidates will be contacted.

Last updated June 25, 2009.

VISITOR SERVICES REPRESENTATIVE

Department: Visitor Services
Reports to: Visitor Services Coordinator
Employee Status: Part-Time, Non-Exempt
Position Available: July 2009
Shifts: Thursday evening availability a must in addition to one additional shift per week
Primary Work Location: Downtown & La Jolla
Requisition Number: 200913

POSITION REQUIREMENTS: Previous customer service experience is preferred; an interest in contemporary art and culture is desirable; the ability to use a second language is a plus. The position may require that the individual work at one of the two Museum locations. Multi-tasking and the ability to remain calm with various distractions is essential. Shifts may involve weekdays, evenings, weekends, and holidays. A friendly professional appearance and demeanor are essential. General computer experience as well as familiarity with MS Excel and MS Office.

POSITION DESCRIPTION: The Visitor Services Representative welcomes visitors to the Museum, sells admissions, provides programming and exhibition information, and directions to guests and patrons on the phone and in person.

* Maintains 8-line phone system and transfers calls to appropriate staff
* Maintains professional working relationships with all Museum staff, the Museum's Board of Trustees, the artistic community, the Museum's Membership and Membership volunteer organization
* Creates End-of-Month attendance report via Excel
* Receives visitors; directs vendors and appointments and notifies the correct personnel
* Maintains and stocks front desk with informational brochures
* Performs opening and closing procedures of front desk POS system
* Receives goods and mail upon delivery
* Performs all aspects of friendly customer service
* Communicates patron needs to Supervisors
* Observes Museum policies and procedures
* Monitors outside communication
* Other duties as assigned by Supervisor or Senior Museum officials

For candidacy consideration, please submit resume and PERSONALIZED COVER LETTER including salary requirement and days you are available to work to jobs@mcasd.org.

MEMBERSHIP MANAGER

Department: Development
Reports to: Director of Development
Employee Status: Full-Time, Non-Exempt
Primary Work Location: La Jolla
Requisition Number: 200907

JOB SUMMARY:
Reporting to the Director of Development, the Membership Manager is responsible for significantly increasing Membership with a focus on acquisitions and retention. The Manager will plan, implement, and direct a broad-based Membership program that will increase individual and family support in Member and Contributor levels from $75 to $4,999.

The successful candidate will have a proven track record in broadening constituencies within a cultural environment and the ability to translate the strategic objectives into high-quality membership programs.

ESSENTIAL FUNCTIONS
* Plan, implement, and administrate Membership program to meet annual goals.
* Work with the Director of Development to develop new Membership categories and determine realistic yearly revenue goals.
* Develop and implement fundraising and sales strategies that target an appropriate audience and increase revenue and Membership base through mail, phone, onsite, and online sales.
* Direct the development, writing, and production of promotional and fundraising Membership brochures, letters, and other materials that effectively support the philosophy and mission of the Museum.
* Monitor Membership acquisition campaign progress to ensure that goals are met and that strategies are adjusted as needed.
* Initiate and maintain relationships with donors.
* Direct all operational activity of the Membership program in a manner that adheres to the annual expense budget.
* Develop and administer the annual expense budget.
* Ensure accurate and timely processing of new and renewed Membership tracking and campaign activity and reports.
* Develop office policies and procedures for the Membership program that result in an efficient and effective system.
* Determine ongoing staffing needs for the department.
* Respond to questions or concerns from Museum constituency and staff regarding Membership.
* Serve as Membership department representative on cross-functional Museum teams.

KNOWLEDGE, SKILLS AND EXPERIENCE
* 4+ years experience in development, membership sales, or relationship marketing, including proven management experience in a multi-faceted program.
* Minimum B.S or B.A. degree and general knowledge of art history; interest in and knowledge of contemporary art is desirable.
* Demonstrated writing ability including excellent spelling, grammar, and editing skills; effective business and persuasive writing styles.
* Excellent verbal communication skills and the ability to build effective professional relationships.
* Ability to interact with Board of Trustees, high-level Contributors, and Membership constituency.
* Ability to deliver with limited resources.
* Effective organizational skills and the capacity to simultaneously handle multiple activities with changing priorities.
* Must have ability to effectively work with people in a team environment.
* Effective organizational skills and the capacity to simultaneously handle multiple activities with changing priorities.
* Ability to work with minimal oversight to achieve team goals on a consistent basis.
* Proficient with basic computer systems, database management, Microsoft Word, Excel, and PowerPoint. Raiser's Edge experience preferred.

TYPICAL WORKING CONDITIONS
* Typical office environment; no unusual exposures.
* Working on weekends and evenings sometimes required for events.

For candidacy consideration, please submit resume and PERSONALIZED COVER LETTER including salary requirement with subject heading 200907 to clee@mcasd.org.

SECURITY SERVICES REPRESENTATIVE

Department: Safety & Security
Reports to: Security Supervisor
Employee Status: Part-time, Non-Exempt
Position Available: Immediately
Primary Work Location: Downtown
Requisition Number: 200905

The Museum of Contemporary Art San Diego (MCASD) is currently seeking a qualified security professional to function as a Security Services Representative (SSR) assigned to the Downtown sites.

POSITION DESCRIPTION:
* Responsible for performing interior patrols of Museum galleries.
* Ensure Museum visitors adhere to company policy to preserve the collection and prevent theft or damage.
* Ensure that daily security reports are preformed properly.
* Impart knowledge of Museum exhibits, events, and of the surrounding area to patrons.
* Respond to any emergency events (e.g. medical emergencies, natural disasters, etc.).
* Additional duties may include exterior facility patrols, vehicle escort after hours, and general Museum opening/closing procedures.

POSITION REQUIREMENTS:
* Excellent verbal and written communication skills, along with strong organizational skills and planning ability.
* Excellent customer service skills; maintain professional demeanor in challenging, dynamic environment.
* Ability to perform crowd control by providing clear guidance and direction.
* Must be detail-oriented and have the ability to work with minimal supervision.
* MS Office (Word, Excel, Outlook, Power Point) preferred.
* CPR/FA/AED Certification is preferred, but training will be provided.
* Must have a flexible schedule.
* Ability to walk/stand for extended periods of time, climb stairs/stoop/kneel in order to perform security duties.
* High School Diploma (or Equivalent), some college course work preferred.
* Prior museum/art-related experience a plus, but not required.
* Minimum of 1 year prior security-related work experience preferred. Bilingual a plus.

For candidacy consideration, please submit resume and PERSONALIZED COVER LETTER including salary requirement and available work hours to jobs@mcasd.org.